Privacy Policy

Effective Date: August 8, 2023

This Privacy Policy applies to the Serenity Vista owned and operated website and its subdomains (“Sites”). Serenity Vista (“we,” or “us”) knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Serenity Vista when you access the Sites (including through the websites of our partners), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

For conditions and terms of the programs and services of Serenity Vista please refer to Serenity Vista Policies.

1. Information We Collect on Our Own Behalf: (a) Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Serenity Vista. These technologies may be used in analyzing trends, administering the Sites, tracking your movements around the Sites and to gather demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. We also use Google Analytics, and Lucky Orange. These tools may be used to track information about your behavior on our website depending on your region. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us. We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy.You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
2. Form submissions are also stored in our WebFlow database using the Formcarry form template.
3. Information We Collect on Behalf of Our Customers: (a) Access And Retention Of Data Controlled By Our Customers: An individual who wants to seek access or wishes to correct, amend or delete inaccurate data stored by Serenity Vista should submit his query by contact to Serenity Vista. I we receive a request under this provision, we will acknowledge it within seventy-two (72) business hours and handle it promptly.We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Serenity Vista will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
4. Information We Collect on Behalf of Third Parties: Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by our partners, affiliates, analytics or service providers. These technologies may be used in analyzing trends, administering the Sites, tracking your movements around the Sites and to gather demographic information about our userbase as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis.
5. How We Use Your Information: (a) We use the information that we collect to operate and maintain our Sites, respond to your questions and concerns, and to provide you with our services should you become a client. The legal basis is section 6(1) of the Danish Data Protection Act and art. 6(1)(f) of the EU General Data Protection Regulation (GDPR).(b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter. The legal basis is section 6(1) of the Danish Data Protection Act and art. 6(1)(a) of GDPR.
6. How We Share Your Information: (a) Personally Identifiable Information: Serenity Vista will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Serenity Vista (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Sites, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information.(b) Instances Where We Are Required To Share Your Information: Serenity Vista will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Serenity Vista Policies or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Serenity Vista, our users or others.(c) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to the Serenity Vista Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
7. Storage and Processing: Your information collected through our Site may be stored and processed in Panama, North America, Europe, or any other country in which Serenity Vista or its subsidiaries, affiliates or service providers maintain facilities. Serenity Vista may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or European Economic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.
8. How We Protect Your Information: Serenity Vista is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Serenity Vista or guarantee that your information on our Site may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us.
9. Compliance with EU GDPR Framework: Serenity Vista complies with the EU GDPR framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. Serenity Vista has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
10. Compromise of Personal Information: In the event that personal information is compromised as a breach of security, Serenity Vista will promptly notify our customers in compliance with applicable law.
11. Your Choices About Your Information: You can contact us in order to retrieve a copy of all of your personal information that Serenity Vista keeps on file. We will acknowledge your request within seventy-two (72) hours and handle it promptly. If you wish to opt-out of being tracked by Serenity Vista’s analytics software, you may also do so through the contact form. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority.
12. Enforcement and Dispute Resolution: In compliance with the EU-US and Swiss-US Privacy Shield Principles, Serenity Vista commits to resolve complaints about your privacy and our collection or use of your personal information. EU and Swiss Data Subjects with questions or concerns about the use of their Personal Data should contact us. If your question or concern cannot be satisfied through this process, Serenity Vista has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Frameworks to BBB EU Privacy Shield, an independent dispute resolution mechanism operated in the United States by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by Serenity Vista, EU and Swiss Individuals and Data Subjects should consult the Better Business Bureau for more information or to file a complaint. The services of the BBB EU Privacy Shield will be provided at no cost to you. Finally, as a last resort and in limited situations, EU and Swiss Individuals and Data Subjects may seek redress from the Privacy Shield Panel — a binding arbitration mechanism.
13. Our Retention Of Your Information: (a) If you have an account with Serenity Vista, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, provide Serenity Vista services, and enforce our agreements.
14. Children’s Privacy: Protecting the privacy of young children is especially important. For that reason, Serenity Vista does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
15. Notification Procedures: It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Serenity Vista in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
16. Links to Other Web Sites: We are not responsible for the practices employed by websites or services linked to or from our Site, including the information or content contained therein. Please remember that when you use a link to go from the Serenity Vista Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. Social Media Widgets: Our Site includes social media features, such as the Facebook Share button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
17. Changes to Our Privacy Policy: All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us.