The following policies are intended to help create a safe, respectful, transparent, and supportive recovery environment for every guest at Serenity Vista. They outline important information regarding admissions, health considerations, program participation, payments, privacy, and other aspects of your stay. We encourage all prospective guests and their families to review these Policies carefully before admission.
Serenity Vista is designed for adults aged 18 years and older.
Serenity Vista is a non-medical residential addiction recovery program designed for adults who are medically stable and able to participate safely in all aspects of the program. Prospective guests should be in generally good physical and mental health and capable of managing their personal care during their stay.
If you are uncertain whether Serenity Vista is appropriate for your circumstances, we encourage you to discuss your situation with us and consult your physician or mental health practitioner before admission. Guests taking prescribed medications should review them with us prior to arrival and bring an adequate supply for the duration of their stay.
Serenity Vista does not provide medical detoxification services. Guests who require medical detox should complete that process before arriving. If you believe detox may be appropriate, we encourage you to discuss your circumstances with us and consult your physician before making travel arrangements. We are often able to assist prospective guests in identifying suitable detox options either near Serenity Vista or closer to home prior to admission.
Guests must arrive at Serenity Vista clean and sober. As a non-medical residential addiction recovery program, Serenity Vista is not able to provide medical detoxification or acute medical stabilization services. If detox may be necessary before admission, please discuss your circumstances with us and consult your physician before making travel arrangements.
Serenity Vista is an abstinence-based recovery program committed to supporting a healthy, substance-free lifestyle. Guests are required to remain free from alcohol, drugs of addiction, nicotine, and other addictive behaviours throughout their stay. By attending Serenity Vista, each guest affirms their commitment to participating fully in an abstinence-based recovery program.
Certain prescribed medications that support a guest's overall health may be continued during treatment, provided they have been reviewed and approved by Serenity Vista prior to admission. The use of alcohol, drugs of addiction, nicotine products, or engagement in other addictive behaviours is not compatible with the recovery environment we strive to maintain for all guests. Failure to comply with this policy may result in the guest being required to leave the program, in accordance with the applicable cancellation and credit policies.
Serenity Vista provides a smoke and nicotine-free recovery environment. Smoking, vaping, smokeless tobacco, nicotine pouches, and all other nicotine products are not permitted during your stay. Guests who are using nicotine products prior to arrival are asked not to bring nicotine products to Serenity Vista. As part of our abstinence-based recovery program, we will support and guide guests through nicotine cessation during their stay. Where appropriate, nicotine replacement therapy, such as nicotine patches, may be used as a temporary aid to support this process.
Recovery at Serenity Vista is an active, participatory process. Guests are expected to attend scheduled counselling sessions, therapeutic activities, group discussions, and other program components unless otherwise agreed with staff. Meaningful participation helps maximize the benefits of treatment and contributes to a positive recovery experience for everyone.
Guests are also expected to treat fellow guests, staff, and members of the local community with courtesy and respect. Behaviour that is disruptive, abusive, threatening, or inconsistent with the safe and supportive environment of Serenity Vista may result in the guest being required to leave the program.
To help maintain a safe, respectful, and recovery-focused environment, all guests are expected to comply with Serenity Vista's Expectations and House Rules throughout their stay. These guidelines support the therapeutic process, promote mutual respect, and help create an environment where every guest has the greatest opportunity to focus on recovery. We encourage all prospective guests and their families to review these documents before admission.
Continued participation in the program is contingent upon adherence to these policies, the Expectations, the House Rules, and the reasonable direction of Serenity Vista staff. Behaviour that is inconsistent with these standards, or that compromises the safety or well-being of others, may result in the guest being required to leave the program in accordance with the applicable cancellation and credit policies.
Your program fee is designed to cover the full Serenity Vista treatment experience. It includes private accommodations, nutritious chef-prepared meals, all individual and group counselling sessions, all scheduled therapeutic activities, all scheduled recreational outings, and a wide range of holistic wellness experiences. The following clarifications identify the few items that are either optional or remain the guest's responsibility:
Serenity Vista is a private-pay treatment program. We do not bill insurance companies or any other third-party payers. Guests are responsible for payment of all program fees and any additional expenses not specifically identified as being included in the program fee.
To reserve a treatment date, a deposit is required. Unless otherwise agreed in writing, the remaining program fee is payable prior to arrival. Payment may be made by bank wire transfer or other approved methods. Please contact Serenity Vista if you have questions regarding payment arrangements.
Program fees are subject to Panama's 7% ITBMS (Goods and Services Tax). This tax is added to the program fee.
Program fees, deposits, and all payments made to Serenity Vista are non-refundable. This policy applies regardless of who made the payment or the reason for cancellation or early departure from the program.
Although payments are non-refundable, Serenity Vista may provide a non-transferable credit for the unused portion of a guest's program if they are unable to attend as scheduled or leave the program early. Credits are valid for one year from the original program start date and may be applied once toward a future program of the same duration or longer, subject to availability and continued eligibility for admission.
Credits have no cash value, are non-transferable, and may be used only by the original guest. Re-admission is subject to program availability and the guest continuing to meet Serenity Vista's admission and eligibility requirements at the time of reapplication. An administrative fee may apply when a credit is used toward a future program.
If a credit is not used within the applicable one-year period, or if the return program is not completed, the credit expires and no further credit or refund will be provided.
All meals are included in your program fee. Guests enjoy nutritious, chef-prepared meals designed to support overall health and well-being throughout the recovery process. Whenever reasonably possible, we are pleased to accommodate food allergies, intolerances, and medically necessary dietary requirements when advised prior to arrival.
Guests with severe allergies or highly specialized dietary needs are encouraged to discuss them with Serenity Vista before admission so we can determine whether appropriate accommodations can be made. While every reasonable effort will be made to meet approved dietary requirements, guests remain responsible for advising staff of any serious food allergies or medical dietary restrictions.
To help maintain a clean, comfortable, and welcoming environment, guest rooms and common areas are cleaned regularly by our housekeeping staff. Housekeeping also provides regular laundering and replacement of bed linens and towels. Guests are asked to keep their personal living spaces reasonably tidy and to treat Serenity Vista's facilities, furnishings, and equipment with care and respect throughout their stay.
Laundry facilities are available for guest use during their stay. Laundry detergent is provided, and staff are happy to answer any questions regarding the use of the equipment. Guests are responsible for laundering their own personal clothing and belongings.
Privacy and confidentiality are fundamental principles of the Serenity Vista program. We respect the personal information, treatment participation, and privacy of every guest, and we expect all guests to extend the same respect to one another.
Information shared during individual counselling sessions, group discussions, and therapeutic activities is treated with respect and discretion. Guests are expected to protect the privacy of others by never identifying another guest or disclosing another guest's participation in the program, personal circumstances, or related personal information learned during treatment outside of Serenity Vista.
Serenity Vista maintains appropriate administrative, physical, and technical safeguards to protect the personal information entrusted to us. Our collection, use, storage, and disclosure of personal information are strictly governed by our Privacy Policy. Guests who have questions regarding the handling of their personal information are encouraged to contact us.
Participation in the Serenity Vista program, including therapeutic activities, recreational outings, exercise, and other program-related activities, involves a degree of personal responsibility and may carry inherent risks. By participating in the program, guests acknowledge and accept these risks and agree to follow the reasonable instructions of Serenity Vista staff to help maintain a safe environment for themselves and others.
Guests are responsible for conducting themselves in a safe and responsible manner throughout their stay and for promptly advising Serenity Vista staff of any illness, injury, medical concern, or circumstance that could affect their participation in the program. Serenity Vista is not responsible for loss of, or damage to, guests' personal property or valuables brought to the program.
We encourage all prospective guests and their families to review these Policies, the Expectations, and the House Rules, and to acknowledge that they have done so by completing the Serenity Vista Release prior to admission. Together, these documents help establish the safe, respectful, and recovery-focused environment that is fundamental to the Serenity Vista program.
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